Privacy Policy

EQUILIBRIUM Balance Performance Center, Physical Therapy, a PC ("we," "us," or "our"), operating as EQUILIBRIUM Balance Performance Center, Physical Therapy, a PC, respects your privacy. This policy explains what information we collect through equilibrium-bpc.com and our communication tools, how we use it, and the choices you have.

Information we collect

• Information you give us. Your name, phone number, email address, and any details you share about what you're experiencing when you fill out a form, request an appointment, or contact us.
• Information collected automatically. Standard web data such as IP address, browser type, pages viewed, and referring page.
• Communication records. Records of calls, text messages, and emails between you and our team.

How we use it

• To respond to your inquiry and schedule appointments
• To send appointment confirmations, reminders, and follow-up communications
• To provide and improve our services
• To meet legal and regulatory obligations

How we share it

We share personal information only with service providers who help us operate — such as our scheduling, communications, and hosting vendors — and only to the extent needed to perform those services. We may also disclose information where required by law.

We do not sell your personal information.

Text messaging

If you provide your mobile number and consent, we may send you appointment-related and service-related text messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. See our SMS Terms & Conditions for full details.

Your choices

You may opt out of text messages by replying STOP, unsubscribe from emails using the link in any message, or contact us at [email protected] to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable state privacy law.

Health information

Protected health information created or maintained in the course of providing care is governed by our Notice of Privacy Practices and applicable federal and state health privacy law, not by this policy. Please do not send sensitive medical details, or any emergency-related message, through our website forms or by text. If you are experiencing a medical emergency, call 911.

Children

Our website is not directed to children under 13 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The effective date above reflects the most recent version.